2. VALUE OF PRODUCT-SERVICE SYSTEM INNOVATION
This chapter provides the rationale for PSS thinking, including definitions used, the guiding principles, the drivers and the consequences of starting a PSS innovation process for the company and its customers.
The chapter aims to provide insight in how PSS respond to current developments in society that affect the way companies do business as reflected in:
  • The importance of sustainable development in industry
  • The importance of involving stakeholders in business management processes.
  • Current EU policy developments.